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I have been using uber eats for delivery for awhile now and I have never once had an issue. I ordered my food and it wasn't assigning it to a driver and wasn't even made yet.

On the mobile app I tried to cancel it and it wouldn't let me. So I called customer service and spoke with a guy who said his name was Cody or coby and when I told him I wanted to cancel before it got picked up he told me that he could but I would be charged. I asked to speak with a supervisor to voice my concerns and he refused to let me and continued to talk over me.

I will never be using uber eats ever again and also make sure that anywhere I can review I will be telling others to not use. I have never been treated so horrible by a customer service agent and it is not Profesional at all.

User's recommendation: Do not use and don't call customer service because they do not listen and do not care.

Monetary Loss: $20.

Preferred solution: Full refund.

Location: Tampa, Florida

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