I finally got back from a long drive, so thought Id relax at home and order Uber Eats. I went on the app to order a Subway and then it pops up about trying the new leave at door option, so I thought why not?
I order my Subway waiting 40 minutes and then it said it finally arrived. I gave the driver clear instructions to walk through the gate and leave it at the door but to my surprise, nothing was there. I thought maybe he just chose the wrong door so I checked every door around the house but nothing. I even checked outside the gate but also nothing.
I then try to contact the delivery driver, however I couldnt find any of his contact details as the order was already gone since it was already supposed to be delivered. I then try to get in contact with UberEats but couldnt find a number or even an email that I could get in touch with.
So I apply for the refund which doesnt go straight into my wallet so I have to ask for some more money from someone else to order some food since Im still here starving. Now to decide on whether or not to wait another 30-40 minutes on UberEats or just make something myself since they cant get anything right.
User's recommendation: Don’t ever use the leave at door option.
Monetary Loss: $45.
Preferred solution: I want a full refund as well as an apology..
Ubereats Cons: Never comes.
Location: Christchurch, South Island
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