New Reviewer

Restaurants don't always get meals done correctly, often items are missing. The other services, Doordash and Grubhub are aware of this problem and will issue refunds.

Uber Eats, on the otherhand, will blacklist the customer. Uber Eats will stop delivering the food, they will leave it at the restaurant doorstep, but will still take your money. I have had this happen twice. The second time, they would not refund.

They had this big picture of the food at the restaurant doorstep, which they removed.

The transaction is still in dispute, but the very fact that they challenged it. I will NEVER USER UBER EATS.

User's recommendation: Never user UBER EATS, they will eventually blacklist you for failed restaurant orders.

Monetary Loss: $98.

Preferred solution: Full refund.

Location: Oakley, California

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