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1.6

Update by user Apr 29, 2022

Immediately after placing the order I tried to cancel. I placed the order from UberEats.com.

Only to find out a customer can only cancel from the Uber app. Had to download that and sign in. In order to sign into the app you have to enter your phone number or email address.After entering your phone number, a verfication code is sent to you by text. A total of 9 seconds is provided to switch to your text application and look up the verification code, then switch back to your uber eats application and enter the code.

The counter on the 9 seconds is more like six seconds, if you do not enter in the 9 seconds the app restarts. This is designed purposely to not allow customers to cancel. Uber refund policy states they will only refund if you cancel prior to the delivery driver being dispatched. I tried for 20minutes to get help.

First by chat. No one came online to the chat. Next by signing into app but got stuck because of their 9 second verification process. I tried calling the restaurant they didnt answer.

For these reasons, i find it absolutely necessary to inform other customers to stay far away from Uber Eats. Their policies are intended to help Uber, not their customers.

Original review posted by user Apr 29, 2022

#1 after entering promo code, the total of the order is not reduced. The customer is left wondering if it did apply or if it didn't.

There is no option to review, only 'place order'. Once you place the order, the promo code doesn't apply.

#2 Uber states refunds only if you cancel prior to delivery driver being dispatched. However, the website is designed so that it makes it extremely difficult to cancel.

#3 Cancellation can only be done through the Uber app. Yet you can enter an order from the website.

#4 Customer service did not want to help.

They hung up.

Food was never delivered and yet they state in these circumstances THE CUSTOMER IS STILL CHARGED.

#5 The receipt shows delivery address is not correct. Yet they still charge.

User's recommendation: Do not use Uber Eats. Pick another delivery service. Safe yourself the hassle.

Monetary Loss: $33.

Preferred solution: Full refund.

Ubereats Cons: Refund policy, Can only cancel from app, Give you 9 seconds to enter verification code, If you dont receive your food you will still be charged.

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