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1.0

My food arrived cold. The driver had issues with his app and didnt know where to deliver it.

He finally decided to put that he delivered it. The picture clearly shows he was still inside of the restaurant. Of course, I called and asked where was he. He told me he was having problems with his app and asked for my address.

By the time he delivered it, it was pass the estimated time of delivery. Uber should of had the restaurant remake the food (compensate the restaurant for remaking it). Its not fair to the restaurant that quality of the food is delivered cold, especially since they (a $4.8 billion company) take a third of the sales, especially during these tough times. When I tried to reach ubereats, they only have a chat.

I get an automated chat response and they just ended the chat and said they will email me a response.

WTF? UberEats really sucks!!!

Monetary Loss: $195.

Preferred solution: Full refund.

Ubereats Cons: Really hard to resolve issues.

Location: New York, New York

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