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UberEats has the worst customer service I've ever experienced.

They continue to mess up their deliver orders; I constantly receive the wrong order.

I have photos to prove that the order was not mine.

When I speak with their agents over chat, they provide automated messages saying that they're "looking into a resolution".

I went through two "chat agents" since they abruptly cancel chats without a resolution, and the third agent that I try to get in touch with cancels the chat before even trying to help.

They refuse to provide me with a refund, because they say that I've complained about too many orders when in fact it's THEIR FAULT for not checking to ensure that the correct order is delivered.

I finally had to call them directly to complain in order to get a refund.

I want nothing to do with Uber at this time, and will be changing both deliver and transportation services.

Never doing business with UberEats again.

User's recommendation: Choose an alternative.

Product or Service Mentioned: Ubereats Customer Care.

Preferred solution: Let the company propose a solution.

Ubereats Cons: Not good service, Lousy customer service.

Location: Winter Springs, Florida

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