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UberEats has the worst customer service I've ever experienced.
They continue to mess up their deliver orders; I constantly receive the wrong order.
I have photos to prove that the order was not mine.
When I speak with their agents over chat, they provide automated messages saying that they're "looking into a resolution".
I went through two "chat agents" since they abruptly cancel chats without a resolution, and the third agent that I try to get in touch with cancels the chat before even trying to help.
They refuse to provide me with a refund, because they say that I've complained about too many orders when in fact it's THEIR FAULT for not checking to ensure that the correct order is delivered.
I finally had to call them directly to complain in order to get a refund.
I want nothing to do with Uber at this time, and will be changing both deliver and transportation services.
Never doing business with UberEats again.
User's recommendation: Choose an alternative.
Product or Service Mentioned: Ubereats Customer Care.
Preferred solution: Let the company propose a solution.
Ubereats Cons: Not good service, Lousy customer service.
Location: Winter Springs, Florida
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